HI M,
is VPN causing this? i suspect
tiemout, connectivity issues may be.
As you are able to see the reports when you login to an alternate connection, it means the connectivity is fine to the BO server. it is able to communicate, but i guess the first time, it tries to validate the connection or may be times out, leading to no reports.
once it authenticates, it does not try to fetch data.
while logging into another connection, it connects and gets the data.
indeed strange,
Have you tried to connect your ipad directly to the BO server? this will clear out the hassles, which might help you take this with your VPN team to investigate the logs.
Also, the work offline thing, as it does not have any data initially, it shows you no network connection, because, there is something happening when the app communicates to the server using VPN. The logs should have some answers.
Regards,
Atul B
