Hi Trity,
Thanks for the information. Actually I already done the necessary configuration in the system but the data is still not download.
I had raised this issue to SAP, and this appear to be a problem in SAP Kernel 740 patch level lower than 45. You should be realized there will be a numbers for Short dumps appear in your ST22.
I had apply SAP Note 1946946 into SAP CRM system, and the issue is solved.
Regards,
Edison Wang